My watch stopped keeping time - what do I do?
The Niall One.2 is an automatic mechanical watch. That means it has no battery and is powered by a coiled spring that is constantly wound by the motion of your daily movements. If your watch has stopped, manually wind it by unscrewing the crown to the "winding" position and rotate it 10 times away from you. View this video for more information.
How Do I Use A Butterfly Clasp?
The butterfly deployant clasp is a highly convenient device once you become familiar with it. If you're not quite familiar with it yet, view this video for step by step instructions.
What is the warranty on my Niall One.2?
We have a two year comprehensive warranty that covers any and all defects of the timepiece. While we do not cover physical abuse to the timepiece, we will repair any issues for a minimal fee.
What is your return policy?
14 day / no questions asked / full refund return policy. We consider your first 14 days as a trial period and will refund your money and pay for it's return shipping if you are displeased with it for any reason.
How often do I need my timepiece serviced?
Niall will contact you via email or phone every three years regarding any servicing work that may need to be done. We recommend being conscious of your timepiece's health by wearing it with care, cleaning it after contact with the elements and calling or emailing [email protected] with any questions or concerns you may have.
Why does it take 3-5 weeks to receive my timepiece?
Niall individually crafts every timepiece for it's owner. This means, when you place your order, we begin the manufacturing process the next day. We send weekly updates via email, regarding what stage the timepiece is in - and it's expected ship date.
Why Gorilla Glass?
Gorilla Glass is a chemically modified glass that wields incredible strength and resistant to scratching. We're partnered with Corning, makers of Gorilla Glass, due to the amazing quality product and their innovative and flexible approach to manufacturing. You can read more about our collaboration with Corning here. And, Here is a comparison video of Gorilla Glass vs Sapphire Glass.
Where can I purchase or try on a Niall timepiece?
Currently, you can find Niall timepieces at Houndstooth in the River Market district of Kansas City. We are currently exploring more retail locations and plan on expanding to cities around the world in the near future. You can read more about Houndstooth and our retail initiative here.
I'm a retail location interested in carrying Niall - who do I contact?
Please contact [email protected]
What is DLC?
Diamond-Like Carbon is a technologically advanced coating that is applied to the black timepieces produced by Niall. Wrapped around a solid block of 316L stainless steel, our DLC coating process allows us to achieve diamond-like properties including hardness, wear resistance and protection against moisture.